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OB Web Design

Privacy

Your information, handled with care.

We handle personal information in line with the Australian Privacy Principles.

What we collect

  • When you send an enquiry: your name, business name, email, and optionally your phone number, current website, industry, budget, timeframe and project description.
  • When you become a client: the business details, branding, content and files you provide through our onboarding form, plus project, invoice and payment records.
  • We don't ask for passwords, card numbers or other sensitive information, and you should never send them to us.

How we use it

  • Only to respond to your enquiry, prepare quotes, deliver and maintain your website, and keep required business records.
  • We never sell your information, and we never add enquiry contacts to marketing lists.

How it's stored and who can see it

  • Information is stored in a secure, access-controlled database. Only authorised OB Web Design administrators, signed in with multi-factor authentication, can view it.
  • Files you upload are kept in private storage and are never publicly accessible.
  • Third-party services that handle this information on our behalf: Lovable (website hosting, database and file storage) and, once enabled, our email delivery provider for notifications.

How long we keep it

  • Enquiries that don't go ahead are archived and deleted within 24 months.
  • Client, invoice and payment records are kept for at least 5 years to meet Australian tax record-keeping requirements, then deleted.
  • Archived clients keep their financial history; other content can be removed on request.

Access, correction and deletion

  • You can ask to see, correct or delete the information we hold about you by emailing hello@obwebdesign.com.au. We'll respond within 30 days.
  • If you're unhappy with how we've handled your information, contact us first. You can also contact the Office of the Australian Information Commissioner (oaic.gov.au).

Last updated November 2026.